Retail Makeover

Day #150 - The Customer Experience

Posted by retailmakeover on August 14, 2012 0 Comments

The Customer Experience

Key reasons shoppers choose to come back to your store and shop:

It's all about your staff:

Action points for you to take to increase sales and margins:

1. Increase the number of staff you have covering peek hours. More staff means  more customer attention and higher conversion rates.
2. Invest in sales training.  A better trained sales staff provides the service that customers are looking for. A better trained staff  participate  more directly in the sales culture of the  store. Retail Makeover University Online
3. Be the expert. A  knowledgeable staff  is what customers want. Product knowledge training is vital to your success.

Best;

Barbara